Our Reviews

Terrie T|2025 GMC Acadia

Confirmed Sales Customer

4/23/2025

Our recent vehicle deal with Dino at guys buick was absolutely great. Everyone there seen us get the best deal. Thank Dino and everyone, you all rock. Sincerely terrie thomas and vernon crites.

DINO CARSON

4/23/2025

Our entire team appreciates your kind words. I'm glad we were able to work with your budget and get you the best deal possible. We're always here to provide the same great service whenever and whatever your vehicle needs will be!

Business Response

RANSON, WV

Nicole D|2018 GMC Yukon

Confirmed Service Customer

5/2/2025

Great customer service always!

5/2/2025

Nicole, we're glad to hear you had such a positive experience with our team! We appreciate your trust in us and we strive to make our customers happy. You have a pleasant day!

Business Response

CHARLES TOWN, WV

Lee J|2021 GMC Terrain

Confirmed Service Customer

5/7/2025

I have used Guys since 1981 and have always found that my safety and satisfaction is always first on Service's mind. I also observe that other customers feel the same. Won't go anywhere else. Thanks to Gary, Gary, Robbie and Chris for such great service

5/8/2025

Lee, thank you for highlighting some of our staff who helped make this such a great experience. We sincerely value your business and look forward to your next visit! Enjoy your upcoming trip!

Business Response

KEARNEYSVILLE, WV

Paul S|2022 GMC 2500HD Sierra

Confirmed Service Customer

7/11/2025

It’s the same each time. Friendly great service at a great price. The parts were ordered ahead of time, they arrived on time, the service was completed ahead of schedule, the problem was solved the first time, and the bill was less than expected. I couldn’t ask for any more.

7/11/2025

Thanks Paul. We greatly appreciate your kind words and hope to see you real soon. Our customers are our number 1 priority and we are glad we were able to keep our tradition going. Thanks again and get those food plots ready!!

Business Response

Charles Town, WV

John W|2022 GMC Terrain

Confirmed Service Customer

7/25/2025

Always friendly and helpful. Excellent service. Thanks to all.

7/26/2025

It's our commitment to ensure quality customer care by providing a friendly and professional service to all our guests. Please come see us for any future needs.

Business Response

Shepherdstown, WV

Guy C|2014 Buick Enclave

Confirmed Service Customer

8/11/2025

Great experience as usual. In and out real qwick. Problem solved same day.

8/11/2025

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Business Response

CHARLES TOWN, WV

Marian W|2017 Buick Encore

Confirmed Service Customer

9/12/2025

Explained when I will need tires and when they should be on sale.

9/12/2025

Thanks you Marian for taking the time to complete the survey. We're glad to hear you found our staff was so knowledgeable and helpful and look forward to seeing you again in the future. Have a great day!!

Business Response

HARPERS FERRY, WV

Jackie H|2020 Buick Envision

Confirmed Service Customer

9/19/2025

Fast, competent and friendly service

9/19/2025

Hi, thanks for taking the time to leave a review. We're glad to hear you found our staff was so knowledgeable and helpful and we look forward to your next visit.

Business Response

CHARLES TOWN, WV

Gary D|1996 GMC Sonoma

Confirmed Service Customer

4/13/2025

They worked very hard to make sure I got the vehicle I was looking for.

4/14/2025

Gary, It was a pleasure working with you and finding you the vehicle you wanted. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Business Response

HARPERS FERRY, WV

William M|2025 GMC Canyon

Confirmed Sales Customer

5/29/2025

Very positive. Love small town dealerships that do not rush you from station to station.

DINO CARSON

5/29/2025

Ben, we appreciate you taking the time to give us your feedback. As you know, we try to take our time and do it right the first time. You take care and we look forward to seeing you again real soon. Go Shepherd Rams!!

Business Response

SHEPHERDSTOWN, WV

Nancy R|2015 Chevrolet Malibu

Confirmed Service Customer

6/28/2025

They did a great job. They was do.

6/28/2025

We appreciate you always finding time to give us a kind word and being a valued customer. Thank you again for choosing Guy's GMC, INC. and we hope to see you again.

Business Response

HARPERS FERRY, WV

Michael C|2020 Buick Envision

Confirmed Service Customer

6/30/2025

All the folks at Guys are a pleasure to work with, they are friendly, courteous and efficient. For over 15 years we have bought vehicles from Guys (Dwayne & Guy) & the maintenance team ( Robbie, Richard & Chris) have been fantastic to work with. We trust them implicitly and wouldn’t go anywhere else.

6/30/2025

Mike, we appreciate you taking the time to share such kind works about our Sales and Service teams. We strive to treat all customers with fairness and respect and do appreciate you being loyalty to our dealership. Hope to see you on your next visit!

Business Response

Charles Town, WV

Oatha M|2025 GMC Sierra 1500

Confirmed Sales Customer

7/1/2025

Right vehicle at a reasonable price.

SPENCER HOWARD

7/1/2025

Thank you for your purchase and we hope we met all you dealership expectations. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Business Response

CHARLES TOWN, WV

Guy C|2024 GMC Terrain

Confirmed Service Customer

7/16/2025

Great dealership! I wouldn't go anywhere else.

7/16/2025

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Hi, thanks for taking the time to leave a review.

Business Response

CHARLES TOWN, WV

Guy C|2024 GMC Terrain

Confirmed Service Customer

8/27/2025

Wonderful!

8/27/2025

It is great to hear everything was done quickly and to your satisfaction!

Business Response

Charles Town, WV

Luther C|2026 GMC Sierra 1500

Confirmed Sales Customer

9/8/2025

good people and easy to deal with

RANSON, WV

Guy C|2014 Buick Enclave

Confirmed Service Customer

9/23/2025

Great dealership to deal with.

CHARLES TOWN, WV

Alan W|2021 Buick Encore

Confirmed Service Customer

10/21/2025

The service department staff was efficient and cordial and the work well done.

10/21/2025

Alan, Its always great to hear our customers are getting the service they deserve and we sincerely value your business. We look forward to seeing you again at your next visit. You have a great day!

Business Response

Charles Town, WV

George W|2026 GMC Acadia

Confirmed Sales Customer

10/28/2025

Dino did everything in his power to make things right

DINO CARSON

10/28/2025

We do appreciate your patience and understanding and allowing us the time to take care of the issue at hand. Nothing makes us happier than knowing our customers are happy with their vehicles and can now focus on more important things. Always know we are here for you.

Business Response

CHARLES TOWN, WV

Kevin T|2025 GMC Sierra 3500 HD

Confirmed Sales Customer

10/31/2025

Had a great experience with discussion the deal, delivery and after delivery. Will definitely call on them again and recommend them to friends and family.

DINO CARSON

11/1/2025

We appreciate the kind words and was so glad your experience was good throughout. The best form of advertising is by word of mouth so please pass on your experience with us to others and we will strive to provide the customer service that we are known for. Thanks again Kevin and I love the pic from Florida.

Business Response

BIGLERVILLE, PA

John W|2022 GMC Terrain

Confirmed Service Customer

1/14/2026

Guy’s is always courteous and efficient. I’m completely satisfied.

1/14/2026

John, we appreciate you taking the time to complete the survey and your loyalty. Its always a pleasure seeing you and just taking for a few I know you are a busy man. You take care and have a blessed day!

Business Response

Shepherdstown, WV

Guy C|2024 GMC Terrain

Confirmed Service Customer

10/14/2025

Great dealership to deal with.

10/14/2025

Hi there, we are very happy to have provided you with such a positive experience!

Business Response

CHARLES TOWN, WV

Luther N|2020 Buick Encore GX

Confirmed Service Customer

10/27/2025

changed brakes

10/27/2025

Your satisfaction is important to us, so we want to sincerely thank you for choosing Guy's GMC, INC. and we hope to see you again soon!

Business Response

MARTINSBURG, WV

John H|2021 Buick Encore GX

Confirmed Service Customer

10/29/2025

Very courteous and got thejob done in a timely manner

10/29/2025

Thank you John for taking the time to give us your thought on your recent service visit. It is great to hear everything was done quickly and to your satisfaction! We appreciate your business and hope you have a pleasant day.

Business Response

Kearneysville, WV

John W|2022 GMC Terrain

Confirmed Service Customer

11/5/2025

They are always courteous and friendly. Great job and done quickly. Thanks, again

11/5/2025

John, we appreciate you taking the time to share your experience with us. It was great seeing you again and we hope you have a pleasant day. Take care

Business Response

Shepherdstown, WV

Kevin W|2026 GMC Sierra 1500

Confirmed Sales Customer

11/5/2025

Went above and beyond to get my discount

DINO CARSON

11/5/2025

It was my pleasure working with you and getting you deal you deserve. You are a loyal customer and we were glad we could get you the vehicle you wanted. See ya soon!

Business Response

FRENCH CREEK, WV

Guy C|2025 GMC Acadia

Confirmed Service Customer

11/15/2025

Exceeded my expectations. Great dealership to do business with.

11/15/2025

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again for taking the time to leave us this information about your recent visit. Take care!

Business Response

Charles Town, WV

James S|2016 GMC 1500 Sierra

Confirmed Service Customer

11/22/2025

Very very happy

11/22/2025

It's always a pleasure hearing that a customer was satisfied with our service. We value our customers and will do all we can to ensure they are in good hands. Thanks you for choosing GUY'S and have a blessed day!

Business Response

Charles Town, WV

Guy C|2014 Buick Enclave

Confirmed Service Customer

12/23/2025

Great dealership to do business with!

12/23/2025

We appreciate all you do for Guys GMC and hope you have a wonderful Holidays.

Business Response

CHARLES TOWN, WV

Lawrence A|2018 GMC 1500 Sierra

Confirmed Service Customer

1/11/2026

Everything excellent every time.

1/12/2026

We appreciate you taking the time to give us your feedback on your experience. We definitely appreciate your loyalty and business. You have a blessed day!

Business Response

Martinsburg, WV